Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problems saving email to the sent folder

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Matt

starz222
starz222
more options

Whenever I send an email ... with any size attachment, but most notably with any attachments larger than 50K or so...which is most all attachments! I get the error box: "unable to save the message to the sent folder..."

I read in an old archived answer that the following info would be needed to see if the imap was communicated properly with Thunderbird to let it save messages in the sent folder. PS: I never had this problem until about a year ago when it started.

Here's that info from my thunderbird program: 

 Application Basics

   Name: Thunderbird
   Version: 60.5.3
   Build ID: 20190304124934

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.5.3
   OS: Windows_NT 10.0

   Multiprocess Windows: 0/0 (Disabled)
   Web Content Processes:
   Stylo: content = true (enabled by default), chrome = true (enabled by default)
   Enterprise Policies:
   Google Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.secureserver.net:993, SSL, passwordCleartext
     OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.aol.com:993, SSL, OAuth2
     OUTGOING: , smtp.aol.com:465, SSL, passwordCleartext, true

 Crash Reports for the Last 3 Days

 All Crash Reports

 Extensions

     Name
     Version
     Enabled
     ID

     Manually sort folders
     1.2.1
     false
     [email protected]
Whenever I send an email ... with any size attachment, but most notably with any attachments larger than 50K or so...which is most all attachments! I get the error box: "unable to save the message to the sent folder..." I read in an old archived answer that the following info would be needed to see if the imap was communicated properly with Thunderbird to let it save messages in the sent folder. PS: I never had this problem until about a year ago when it started. Here's that info from my thunderbird program: Application Basics Name: Thunderbird Version: 60.5.3 Build ID: 20190304124934 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.5.3 OS: Windows_NT 10.0 Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Key: Missing Mozilla Location Service Key: Missing Safe Mode: false Mail and News Accounts account1: INCOMING: account1, , (imap) imap.secureserver.net:993, SSL, passwordCleartext OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap.aol.com:993, SSL, OAuth2 OUTGOING: , smtp.aol.com:465, SSL, passwordCleartext, true Crash Reports for the Last 3 Days All Crash Reports Extensions Name Version Enabled ID Manually sort folders 1.2.1 false [email protected]

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

With which account or both? If both, what anti virus are you using? It is quite probably the cause (you cropped the troubleshooting information before you got to it.)