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Outlook.com in Thunderbird no longer working or acct no longer exists?

  • 5 replies
  • 1 has this problem
  • 5 views
  • Last reply by Matt

jodashanne
jodashanne
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I started having TB email problems weeks ago, not sure if it was an update on their part, or what, but my outlook.com emails started merging with my Comcast emails rather than arriving separately. Also kept getting prompted for passwords on both accts. At this point only the Comcast password works after having to change it.

I contacted Microsoft and was told that my Outlook email acct no longer exists. MS could not or would not answer as to why or how that happened?) but they recovered an old hotmail acct instead which is now active. Obviously I do not receive Outlook emails any longer since I "think" the acct is gone? Would like to know if I need to add my hotmail account to TB and delete the outlook acct? I have Windows 7. Also how does all of this translate into my phone email accts as well? Appreciate any feedback. Thanks!

I started having TB email problems weeks ago, not sure if it was an update on their part, or what, but my outlook.com emails started merging with my Comcast emails rather than arriving separately. Also kept getting prompted for passwords on both accts. At this point only the Comcast password works after having to change it. I contacted Microsoft and was told that my Outlook email acct no longer exists. MS could not or would not answer as to why or how that happened?) but they recovered an old hotmail acct instead which is now active. Obviously I do not receive Outlook emails any longer since I "think" the acct is gone? Would like to know if I need to add my hotmail account to TB and delete the outlook acct? I have Windows 7. Also how does all of this translate into my phone email accts as well? Appreciate any feedback. Thanks!

All Replies (5)

Matt
Matt
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In order for us to better investigate this issue, we'll need some more information.

Could you please do the following:

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com and paste the info from your Troubleshooting Information page, then copy the resulting URL.
  3. Open a reply to this post, and paste the link to your troubleshooting information.
jodashanne
jodashanne Question owner
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Hello Matt, and thank you for your reply, but before I send you the URL, is this going to be seen by the entire community or just you?

Matt
Matt
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jodashanne said

Hello Matt, and thank you for your reply, but before I send you the URL, is this going to be seen by the entire community or just you?

It goers to the whole community. As it contains no sensitive information I really don't see why we keep getting people asking who sees it.

jodashanne
jodashanne Question owner
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https://pastebin.com/

Here ya go...

In today's day and age you just never know regarding sending information. I've had my Amazon acct hacked 4 x in one month!! So I'm sure you can understand my paranoia:)

Thanks...

Matt
Matt
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try clicking that link hey? it goes to the main page of the site, not what you apparently uploaded.