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Body of gmail no longer loading in firefox 62.0.2

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  • Last reply by FFus3r

beth007
beth007
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In the last 24 hours, the body of a gmail will not load. I can see all the emails that have come in but when you click on the email the body is empty, only the subject line shows up. I use gmail from the firefox browzer. When I try this in Chrome the email is fine. I can also see the emails on my phone. I contact Google and that is how we diagnosed the browser to be the issue.

I've already cleared my cache.  ;-)

In the last 24 hours, the body of a gmail will not load. I can see all the emails that have come in but when you click on the email the body is empty, only the subject line shows up. I use gmail from the firefox browzer. When I try this in Chrome the email is fine. I can also see the emails on my phone. I contact Google and that is how we diagnosed the browser to be the issue. I've already cleared my cache. ;-)

All Replies (1)

FFus3r
FFus3r
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try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles: