Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After migration I have no folders and filters just the inbox at each migrated account

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by Frits

more options

Having a new laptop (ACER Aspire W10) with only 128 GB SSD, I transferred the TB profile to the data disk D: and changed the path in my new laptop. Now I only see the the inbox of my email accounts. no folders and filters. Also my local folders are not shown.

Having a new laptop (ACER Aspire W10) with only 128 GB SSD, I transferred the TB profile to the data disk D: and changed the path in my new laptop. Now I only see the the inbox of my email accounts. no folders and filters. Also my local folders are not shown.

All Replies (3)

more options

the path:

more options

The problem seems to be solved. I have my filters, sub folders and local folders back. As you can see on the picture I made a new migration in a new folder (the lower one). Don't know why there are folders double in the first attempt. There are still some messages after starting TB from the new folder again. I am not sure the migration succeeded on every point yet. If so, that will be my next message.

more options

Solved! Look out by the migration. Have the new folder on the right place (not in a subfolder).