Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How can I recover my bookmarks as well as my sync data with Firefox

  • 1 reply
  • 6 have this problem
  • 2 views
  • Last reply by Paul

Raphael Thomas
Raphael Thomas
more options

Of recent, I opened some website pages and decided to bookmark one of the pages which indicated it has been bookmarked. I don't know what I pressed on my phone that made all the bookmarks to disappear as I can no longer find both the old and current bookmarks.

This is my predicament and I need your assistance to resolve this issue.

Although I signed up an account with Mozilla Firefox and even sync my account on their server, but how to restore from their server is what I have not mastered well.

Thanks

Raphael

Of recent, I opened some website pages and decided to bookmark one of the pages which indicated it has been bookmarked. I don't know what I pressed on my phone that made all the bookmarks to disappear as I can no longer find both the old and current bookmarks. This is my predicament and I need your assistance to resolve this issue. Although I signed up an account with Mozilla Firefox and even sync my account on their server, but how to restore from their server is what I have not mastered well. Thanks Raphael

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.