Can't edit account settings
Can't edit account settings (not adding an account)
Running Thunderbird 52.5.2 on OS X El Capitan
When I try to access the account settings, I am hitting the old "Account with this name already exists" bug. I get the dialog no matter which of the tabs in the panel I click on. This issue arises in the context of trying to run down an issue with outbound email. I am getting a login to server.outbound.att.net failed enter new password dialog. When I enter the password, I am still getting the login failure. With what should be the same account settings, there is no problem either receiving or sending email using Apple Mail.
After reviewing prior threads dealing with the Account Wizard bug, I am attaching screenshots of the account settings dialog box and the mail and news accounts section of the help -> troubleshooting information.
From the config editor, I get the following:
mail.accountmanager.accounts = account1, account5, account6 mail.account.account6.identities = id1 mail.account.account5.identities = id3 mail.account.account1.server = server1 mail.account.account5.server = server2 mail.account.account6.server = server3 mail.identity.id1.usermail = [email protected] mail.identity.id3.usermail = [email protected] mail.server.server1.directory = /Users/betsy/Library/Thunderbird/Profiles/opsrqa5y.default/Mail/Local Folders/ mail.server.server1.hostname = Local Folders mail.server.server1.name = Local Folders mail.server.server1.directory-rel = [ProfD]Mail/Local Folders mail.server.server2.directory = /Users/betsy/Library/Thunderbird/Profiles/opsrqa5y.default/Mail/inbound.att-2.net mail.server.server2.hostname = inbound.att.net mail.server.server2.name = [email protected] mail.server.server2.port = 995 mail.server.server2.directory-rel = [ProfD]Mail/inbound.att-2.net mail.server.server2.type = pop3 mail.server.server3.directory = /Users/betsy/Library/Thunderbird/Profiles/opsrqa5y.default/ImapMail/inbound.att-2.net mail.server.server3.hostname = inbound.att.net mail.server.server3.name = [email protected] mail.server.server3.port = 993 mail.server.server3.directory-rel = [ProfD]ImapMail/inbound.att.net mail.server.server3.type = imap
Chosen solution
Select Help/Troubleshooting Information, click Open Folder to open the profile folder, close TB, then open the prefs.js file in a text editor.
Look for the line user_pref("mail.server.server5.name", "XXXXX");
and also user_pref("mail.server.server6.name", "YYYYY");
Is XXXXX the same as YYYYY? From your first picture, I expect it is. If you can't edit the account name from Account Settings, try changing XXXXX to ATTPOP and YYYYY to ATTIMAP, saving prefs.js, then restarting TB.
Read this answer in context 👍 1All Replies (3)
You have two accounts with the name "[email protected]". Change one of them, via the config editor.
Chosen Solution
Select Help/Troubleshooting Information, click Open Folder to open the profile folder, close TB, then open the prefs.js file in a text editor.
Look for the line user_pref("mail.server.server5.name", "XXXXX");
and also user_pref("mail.server.server6.name", "YYYYY");
Is XXXXX the same as YYYYY? From your first picture, I expect it is. If you can't edit the account name from Account Settings, try changing XXXXX to ATTPOP and YYYYY to ATTIMAP, saving prefs.js, then restarting TB.
That did the trick. Thanks for the help.