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Firefox crashes

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

marcomounir
marcomounir
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bp-f39fb5a0-ca1c-46f2-b7fb-943422160807

Every time I try to open Firefox, it immediately goes to the crash reporter which says "We're Sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it starts."

bp-f39fb5a0-ca1c-46f2-b7fb-943422160807 Every time I try to open Firefox, it immediately goes to the crash reporter which says "We're Sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it starts."

All Replies (1)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 48.0 Build ID 20160726073904 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: shutdownhang | sctp_finish

Total Virtual Memory 4,294,836,224 bytes (4 GB)

Available Virtual Memory 3,420,442,624 bytes (3.19 GB)

Available Page File 1,943,007,232 bytes (1.81 GB)

Available Physical Memory 185,581,568 bytes (176.98 MB)

System Memory Use Percentage 95

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding