Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

how to delete all of mozilla firefox in windows 10

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

crazypurgatory
crazypurgatory
more options

Help me please!!

I have the newest ver of Firefox and I seam to have some malware that has attached it self to the program in such a way that all the malware and virus software is not detecting it. Every time I uninstall fire fox and then reinstall it there seams to be something reaming that does not get deleted by the uninstall program. because when I reinstall Firefox the virus malware is back.... Please help me I have been trying to fix this problem for 2 weeks now and have had no luck. Other web browsers work fin but I wan to use fire fox. I am not posting the message from the computer that has the problem.


Thanks, Chris

Help me please!! I have the newest ver of Firefox and I seam to have some malware that has attached it self to the program in such a way that all the malware and virus software is not detecting it. Every time I uninstall fire fox and then reinstall it there seams to be something reaming that does not get deleted by the uninstall program. because when I reinstall Firefox the virus malware is back.... Please help me I have been trying to fix this problem for 2 weeks now and have had no luck. Other web browsers work fin but I wan to use fire fox. I am not posting the message from the computer that has the problem. Thanks, Chris

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, if you have an issue with malware, please perform all these steps:

  1. refresh firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

FredMcD
FredMcD
more options

What is the 'virus' doing to your system?

If the above does not help; Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done.

If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
Free Online Encyclopedia