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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

gozga
gozga
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I can't open Firefox at all. I tried reinstall few times and nothing change. i used regedit to clear all mozilla data. this is report of crash. AvailablePageFile: 7664439296 AvailablePhysicalMemory: 6368428032 AvailableVirtualMemory: 4081377280 BlockedDllList: BreakpadReserveAddress: 46792704 BreakpadReserveSize: 67108864 BuildID: 20160205155049 CrashTime: 1455199937 InstallTime: 1455041903 MozCrashReason: MOZ_CRASH() ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 170 StartupTime: 1455199936 SystemMemoryUsePercentage: 24 Throttleable: 1 TotalPageFile: 9822318592 TotalPhysicalMemory: 8480141312 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 44.0.1

Can someone help please

I can't open Firefox at all. I tried reinstall few times and nothing change. i used regedit to clear all mozilla data. this is report of crash. AvailablePageFile: 7664439296 AvailablePhysicalMemory: 6368428032 AvailableVirtualMemory: 4081377280 BlockedDllList: BreakpadReserveAddress: 46792704 BreakpadReserveSize: 67108864 BuildID: 20160205155049 CrashTime: 1455199937 InstallTime: 1455041903 MozCrashReason: MOZ_CRASH() ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 170 StartupTime: 1455199936 SystemMemoryUsePercentage: 24 Throttleable: 1 TotalPageFile: 9822318592 TotalPhysicalMemory: 8480141312 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 44.0.1 Can someone help please

All Replies (3)

gozga
gozga Question owner
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some more information bp-5e4c7118-307e-4bbb-95ed-9cae32131116 bp-7cb9d1bb-fa15-4226-a53b-85a112131116 bp-d1e1e906-9efc-4180-a3a0-c12ff2140214 bp-f3adcab2-aa65-45e2-b250-cc31a2140806

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you add the bp- prefix yourself because the crash reports aren't found on the server?

If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
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