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Why is FIREFOX not working on my computer It says it crashed

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  • 2 have this problem
  • 6 views
  • Last reply by Andrew

handymanbw1
handymanbw1
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When I try to activate firefox from my desktop from a shortcut I receive an instant error message that this application has crashed and there is no recovery as the application did not identify itself!

When I try to activate firefox from my desktop from a shortcut I receive an instant error message that this application has crashed and there is no recovery as the application did not identify itself!

All Replies (1)

Andrew
Andrew
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.