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FF sync says Unknown account and i can`t log in or restore the password. [email protected]

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by guigs

OlyaT
OlyaT
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Hello. My ex bf stole my FF sync password, got into it, stole all other passwords saved in the browser. I also started to receive messages that I can`t sync on my laptop anymore. First I tried to log in, it wouldn`t log me in. Then I clicked "Forgot my passport" and it said that there were too many requests to restore it, so it didn`t let me do that too. Now it just says "Unknown account". Could you please help me to restore my acc and change the password. Thank you. Olya

Hello. My ex bf stole my FF sync password, got into it, stole all other passwords saved in the browser. I also started to receive messages that I can`t sync on my laptop anymore. First I tried to log in, it wouldn`t log me in. Then I clicked "Forgot my passport" and it said that there were too many requests to restore it, so it didn`t let me do that too. Now it just says "Unknown account". Could you please help me to restore my acc and change the password. Thank you. Olya

All Replies (1)

guigs
guigs
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hi OlyaT, I cannot restore the account for you, however I can recommend to delete the account and create a new one with a new password and to change all the passwords that were stored.