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Sent folder from Hotmail is not synchronized, using IMAP

  • 5 replies
  • 9 have this problem
  • 5 views
  • Last reply by crassula

crassula
crassula
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Hi, I installed Thunderbird recently and added my Hotmail and Gmail account (both using IMAP). With Gmail everything works fine but for my Hotmail account only the Inbox is synchronized properly. The sent folder contains mails I sent from Thunderbird and those mails are also in the webmail sent-folder. But older sent mails and mails sent from another device do not appear in the Thunderbird Sent-folder. "Drafts" and "Sent" are checked in the folder subscriptions menu. Thanks for help in advance. Steffi

Hi, I installed Thunderbird recently and added my Hotmail and Gmail account (both using IMAP). With Gmail everything works fine but for my Hotmail account only the Inbox is synchronized properly. The sent folder contains mails I sent from Thunderbird and those mails are also in the webmail sent-folder. But older sent mails and mails sent from another device do not appear in the Thunderbird Sent-folder. "Drafts" and "Sent" are checked in the folder subscriptions menu. Thanks for help in advance. Steffi

Chosen solution

Your server settings look good. I have no real idea what's wrong. Have you tried to delete and re-create the Hotmail account in Thunderbird? Since this is IMAP with all messages on the server, nothing will get lost.

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All Replies (5)

christ1
christ1
  • Top 25 Contributor
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Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

crassula
crassula Question owner
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Application Basics 

   Name: Thunderbird
   Version: 31.6.0
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0
   Profile Directory: Open Directory

             (Local drive)
   Application Build ID: 20150330215511
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions
   Messaging Menu and Unity Launcher integration, 1.3.1, true, [email protected]
   Theme Font & Size Changer, 37.1, true, {f69e22c7-bc50-414a-9269-0f5c344cd94c}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.6.0
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: 5fff19d6-c532-48e9-8c56-f970c8c7d7e
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1428677840
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile
     Vendor ID: Intel Open Source Technology Center
     Device ID: Mesa DRI Intel(R) Haswell Mobile
     Driver Version: 3.0 Mesa 10.5.0-devel
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: cairo
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
christ1
christ1
  • Top 25 Contributor
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Chosen Solution

Your server settings look good. I have no real idea what's wrong. Have you tried to delete and re-create the Hotmail account in Thunderbird? Since this is IMAP with all messages on the server, nothing will get lost.

sfhowes
sfhowes
  • Top 10 Contributor
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There may be a problem introduced when you specify a folder in TB for sent messages. Since Hotmail (and Gmail) automatically copies sent messages to the Sent folder, uncheck 'Place a copy in' under Tools/Account Settings/hotmailaccount/Copies & Folders. Also, set 'Drafts folder on' to Local Folders for 'Keep message drafts in'.

Check that the account is also set up as IMAP on any other device, otherwise sent messages wont sync across all devices.

crassula
crassula Question owner
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Deleting and recreating the account solved the problem. Thanks! Furthermore, Altering the settings like this: sfhowes said

There may be a problem introduced when you specify a folder in TB for sent messages. Since Hotmail (and Gmail) automatically copies sent messages to the Sent folder, uncheck 'Place a copy in' under Tools/Account Settings/hotmailaccount/Copies & Folders.

Avoided having two copies of sent messages. Thanks!