Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After the update I cannot download new messages using Thunderbird. My comcast email account works fine.

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by Matt

veuzent
veuzent
more options

I tried to erase my password so I could get a restart, but Thunderbird does not ask for a new password. It just loads my old emails from before the update.

I tried to erase my password so I could get a restart, but Thunderbird does not ask for a new password. It just loads my old emails from before the update.

All Replies (2)

veuzent
veuzent Question owner
more options

veuzent said

I tried to erase my password so I could get a restart, but Thunderbird does not ask for a new password. It just loads my old emails from before the update.

I was able to fix this by changing the port to 465, which did not work. However when I changed the port back to 995 as recommended I got the message asking for my password finally. When I entered the password everything loaded.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

does your anti virus have a password vault or similar?