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when I forward mail, if I click on a recipient and hit return, the recipient name is replaced with another name in the address book.

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  • Last reply by VVet468

VVet468
VVet468
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when I forward mail on BCC, if I click on a recipient and hit return, the recipient name is replaced with another name in the address book.

when I forward mail on BCC, if I click on a recipient and hit return, the recipient name is replaced with another name in the address book.

Chosen solution

This is known bug and the bug fixers are working on this asap.

The fault only occurs if you use either the 'TAB' or 'Enter' key. So if you physically use the mouse to select recipients and click in the next To field, etc - do not use TAB or Enter, then the fault does not appear to occur. As an alternative, I would strongly recomend you use the following method when selecting any contacts in new emails or in forwarding emails.

In a new Write message Use the 'Contacts sidebar'. see image below. If you cannot see it, then enable it. 'View ' > 'Contacts Sidebar' or toggle the view using f9 key select the address book Select the contact(s) click on 'Addto TO' button or one of the other options.

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Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Chosen Solution

This is known bug and the bug fixers are working on this asap.

The fault only occurs if you use either the 'TAB' or 'Enter' key. So if you physically use the mouse to select recipients and click in the next To field, etc - do not use TAB or Enter, then the fault does not appear to occur. As an alternative, I would strongly recomend you use the following method when selecting any contacts in new emails or in forwarding emails.

In a new Write message Use the 'Contacts sidebar'. see image below. If you cannot see it, then enable it. 'View ' > 'Contacts Sidebar' or toggle the view using f9 key select the address book Select the contact(s) click on 'Addto TO' button or one of the other options.

VVet468
VVet468 Question owner
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This problem only began recently. I first noticed a difference when the template was grey instead of white. Another odd thing that happens now is when I hit "A" all of my recipients come up. When I hit any letter, the same recipients come up. Have you guys changed anything at your end or has some bug infected my computer> Regards John Kurcz