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Why can't i select saved accounts from the lists of authentification?

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  • 2 have this problem
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  • Last reply by grasuxxl4u

grasuxxl4u
grasuxxl4u
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I have saved many passwords on different sites and on each of these sites i have a few accounts so usually i would double-click the ID field and select the account i want to connect with and it would automatically fill the ID and PW fields. Now when i double-click on the accounts and nothing happens on any of the sites. What can i do to regain this ability because it's really annoying... Please help

I have saved many passwords on different sites and on each of these sites i have a few accounts so usually i would double-click the ID field and select the account i want to connect with and it would automatically fill the ID and PW fields. Now when i double-click on the accounts and nothing happens on any of the sites. What can i do to regain this ability because it's really annoying... Please help

Chosen solution

It worked but i also had to delete these folders: C:/Users/XXXXX/AppData/Local/Mozilla C:/Users/XXXXX/AppData/Roaming/Mozilla Then i reinstalled Mozilla and now it's back to normal. Thank you for your help.

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All Replies (2)

Sourjobraato Banerjee
Sourjobraato Banerjee
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Hello ,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING:Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you! and in between don't run any cookies or cache cleaning software on firefox.

grasuxxl4u
grasuxxl4u Question owner
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Chosen Solution

It worked but i also had to delete these folders: C:/Users/XXXXX/AppData/Local/Mozilla C:/Users/XXXXX/AppData/Roaming/Mozilla Then i reinstalled Mozilla and now it's back to normal. Thank you for your help.