I just spent an hour composing a reply in a thread ("Firefox will not work with paypal"), only to see "You don't have permission" at Submit - total loss!
I was logged in to reply in the thread "Firefox will not work with paypal". I spent the better part of an hour carefully composing that reply, testing cases, providing links, etc... [Hint: Firefox, unlike other browsers, has a problem with scripts from server paypalobjects.com.] Because I had taken so long to compose the reply, it seemed like a good idea to check it via the Preview button, but I got a message that that function was not available. Of course I decided to submit it anyway, but when I hit "Submit" I got a message "You don't have permission ..." - at which point I was (stupidly) on a different page with that message, and everything I had composed was gone!
Chosen solution
Anyway, it's definitely not normal for the site to log you out after only an hour. Sorry to hear about that. Maybe there was a glitch on the server with your session. If it's repeatable, I wonder whether you have any software that might be quietly disposing of cookies for inactive sites?
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It might be too late for this, but it's what I use when this happens. Prepare for deep nerdom:
- Open the web console below the error page by pressing Ctrl+Shift+k
- Right-click the blank area and turn on logging of the request and response bodies
- Resubmit the request by clicking the reload button
- Click the new URL that appears to open the viewer showing the headers and bodies
There you may be able to copy out the content of your post from the Request Body. You can use a word processor or text editor to find/replace the + characters back to spaces.
Chosen Solution
Anyway, it's definitely not normal for the site to log you out after only an hour. Sorry to hear about that. Maybe there was a glitch on the server with your session. If it's repeatable, I wonder whether you have any software that might be quietly disposing of cookies for inactive sites?
Many Firefox users rely on this extension to avoid losing form data. I haven't tried it myself and don't know whether it works on this site.
https://addons.mozilla.org/firefox/addon/lazarus-form-recovery/
It is too late ("Log Request and Response Bodies" is grayed out, no doubt due to the delay), but that's a great reply, and a reminder that I have wanted to spend time learning those tools. If all I learn from this incident is that, it will be a fair trade.
I had some hiccups after replying earlier, so I think there was something going on with the server today. Hopefully not to be repeated!
Many Firefox users rely on this extension to avoid losing form data. ...
Thanks. I may try it (the security is nice if it is reliable), but I like the first solution you proposed better, because it has the side benefit of exposing possible problems related to any loss of form data.
This has been altogether educational, for which I thank you. It's enough to make me go finish off the other thread...
Try to clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
What's going on: there's a difference in behavior between Firefox in Windows and Firefox in Linux. If you check the warning option for redirection (advanced settings), Paypal works in Windows but not in Linux. Uncheck it and Firefox works in both.
This is a bug in Firefox. Paypal won't do anything about it because Paypal works correctly in Windows and they don't give a damn about Linux.
Hi pwabrahams, that is a strange observation, but not relevant to this thread, which was about a problem with the Mozilla Support site. You may want to start a new question rather than posting in old threads.