Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

NYT link no longer works in Firefox

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by alfiebb

alfiebb
alfiebb
more options

Does anyone have an idea why my NYT subscription no longer works in Firefox but is working fine in other browers? When I try to log in, it takes me to a message that says:

"Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

Is there anything I can do to fix this? Thanks.

Does anyone have an idea why my NYT subscription no longer works in Firefox but is working fine in other browers? When I try to log in, it takes me to a message that says: "Firefox has detected that the server is redirecting the request for this address in a way that will never complete." Is there anything I can do to fix this? Thanks.

Chosen solution

This can indicate a problem with the cookies NYTimes has stored in Firefox. One may be corrupted, or out-of-date information might be mixing with current information.

I suggest clearing your cookies for the site. If you can view any page on the site, try any of these:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar > More Information > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page and logging in again. Any improvement?

In some cases, privacy-enhancing settings changes or add-ons can block some information the site requires. If simply clearing cookies and accepting new ones does not fix the redirect issue, it could be one of the following issues:

  • "Third party cookies" blocked
  • Referer header blocked
Read this answer in context 👍 2

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Chosen Solution

This can indicate a problem with the cookies NYTimes has stored in Firefox. One may be corrupted, or out-of-date information might be mixing with current information.

I suggest clearing your cookies for the site. If you can view any page on the site, try any of these:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar > More Information > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page and logging in again. Any improvement?

In some cases, privacy-enhancing settings changes or add-ons can block some information the site requires. If simply clearing cookies and accepting new ones does not fix the redirect issue, it could be one of the following issues:

  • "Third party cookies" blocked
  • Referer header blocked
alfiebb
alfiebb Question owner
more options

That fixed it! Thanks!!