Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Unable to reset sync password.

  • 2 valiny
  • 4 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i jdmack010

jdmack010
jdmack010
more options

I tried setting up Firefox Sync a year or two ago, however, the setup failed and I gave up on it. I began trying to set it up again this week, however, I am unable to log in to my account; since I have already created an account using my e-mail ([email protected]). I have tried resetting my password several times, however, I have not received any of the reset instruction e-mails.

I tried setting up Firefox Sync a year or two ago, however, the setup failed and I gave up on it. I began trying to set it up again this week, however, I am unable to log in to my account; since I have already created an account using my e-mail ([email protected]). I have tried resetting my password several times, however, I have not received any of the reset instruction e-mails.

Novain'i cor-el t@

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try to remove this current Sync account and start anew with that same email?

jdmack010
jdmack010 Tompon'ny fanontaniana
more options

Sir, I did try that but I was unsuccessful since I need the password to access the account before I can make any changes or delete it.