Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox opens, but I can't see it. When I try to download another version, it tells me to close firefox first. How can I close it if I can't see it?

  • 1 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i cor-el

JerryHendrix
JerryHendrix
more options

I try to sign on with firefox and I don't get a screen. I then go to another browser and go to firefox to try to download the latest version. I download the latest version and when I try to install it, I am told to close firefox first. I can't close firefox since I can't see it and I didn't know it was open. How can I close it so I can install the new version?

I try to sign on with firefox and I don't get a screen. I then go to another browser and go to firefox to try to download the latest version. I download the latest version and when I try to install it, I am told to close firefox first. I can't close firefox since I can't see it and I didn't know it was open. How can I close it so I can install the new version?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: