Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I am having problems with my Sync and bookmarks. I synced my bookmarks before wiping the hard drive. Now when I type in my email address to restore/get back my bookmarks, the box reads "already in use" I have my sync key. I need help. Help!!!!!

  • 1 valiny
  • 1 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i the-edmeister

Albert2826
Albert2826
more options

Question I am having problems with my Sync and bookmarks. I synced my bookmarks before wiping the hard drive. Now when I type in my email address to restore/get back my bookmarks, the box reads "already in use" I have my sync key. I need help. Help!!!!!

Question I am having problems with my Sync and bookmarks. I synced my bookmarks before wiping the hard drive. Now when I type in my email address to restore/get back my bookmarks, the box reads "already in use" I have my sync key. I need help. Help!!!!!

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Sounds as if you are trying to create a new Sync account. You need to treat that software reload as a new device for purposes of Sync.

https://support.mozilla.com/en-US/kb/add-a-device-to-firefox-sync#w_add-another-computer