Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

My Mac says I don't have permission to install the new Firefox software though I am the administrator.

  • 1 valiny
  • 33 manana an'ity olana ity
  • 3 views
  • Valiny farany nomen'i cor-el

more options

I've been unable to download Firefox updates or install Firefox versions higher than 3.6.8 over the top of the 3.6.8 version. I get an error message, saying I don't have permission to do so though I am the administrator of this computer. At one time, I mistakenly had two admistrator accounts and I think this is the core of the problem. In any case, I am unable to update or download newer Firefox versions (very frustrating). I'm running OSX 10.6.7 on an intel-based MacBook.

I've been unable to download Firefox updates or install Firefox versions higher than 3.6.8 over the top of the 3.6.8 version. I get an error message, saying I don't have permission to do so though I am the administrator of this computer. At one time, I mistakenly had two admistrator accounts and I think this is the core of the problem. In any case, I am unable to update or download newer Firefox versions (very frustrating). I'm running OSX 10.6.7 on an intel-based MacBook.

All Replies (1)

more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re-)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.