Hi

To help us to look into this further, please can you type about:support in the address bar and select the Copy raw data to clipboard button at the top of the page (you may need to zoom in to see that button). Please can you then paste the results in a reply to this thread.

If possible could you also install Firefox for Android Nightly from the Google Play store (it will not alter the data stored in the Release version - that will stay there). Type about:config into the address bar and search for the gfx.webrender.software preference. Use the controls to change that to true and try the website you were trying to use before again. Does this is now work?

WARNING from the moderator team: Changing Firefox preferences from the about:config page can sometimes break Firefox or cause strange behavior. You should only do this if you know what you're doing. Please read Firefox Advanced Customization and Configuration Options to learn more.

Hi

Our developers are aware of this issue and are looking into a solution. You can follow progress on this and add comments at:

https://bugzilla.mozilla.org/show_bug.cgi?id=1843749

Application Basics Name Firefox Version 115.0.2 Build ID 20230710165010 Distribution ID User Agent Mozilla/5.0 (Android 10; Mobile; rv:109.0) Gecko/115.0 Firefox/115.0 OS Linux 29 #1 SMP PREEMPT Tue Sep 21 21:36:59 KST 2021 Multiprocess Windows 0/0 Fission Windows 0/0 Disabled by default Remote Processes 2

Google Location Service Key Found Google Safebrowsing Key Found Mozilla Location Service Key Found Safe Mode false Memory Size (RAM) 1.8 GB Disk Space Available 7.3 GB Crash Reports for the Last 3 Days Report ID Submitted Nightly Features Name Version ID Remote Processes Type Count Web Content 1 / 2 GPU 1 Add-ons Name Type Version Enabled ID Mozilla Android Components - Ads Telemetry extension 115.2.20230710.220045 true [email protected]

Mozilla Android Components - Browser Icons extension 115.2.20230710.220034 true [email protected]

Mozilla Android Components - Firefox Accounts WebChannel extension 115.2.20230710.220040 true [email protected]

Mozilla Android Components - ReaderView extension 115.2.20230710.220044 true [email protected]

Mozilla Android Components - Search Telemetry extension 115.2.20230710.220045 true [email protected]

Mozilla Android Components - Web Compatibility Interventions extension 115.0.0 true [email protected]

Graphics Features Window Device Pixel Ratios 1.5 Compositing WebRender Asynchronous Pan/Zoom touch input enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info EGL_VENDOR: Android EGL_VERSION: 1.5 Android META-EGL EGL_EXTENSIONS: EGL_KHR_get_all_proc_addresses EGL_ANDROID_presentation_time EGL_KHR_swap_buffers_with_damage EGL_ANDROID_get_native_client_buffer EGL_ANDROID_front_buffer_auto_refresh EGL_ANDROID_get_frame_timestamps EGL_EXT_surface_SMPTE2086_metadata EGL_EXT_surface_CTA861_3_metadata EGL_KHR_image EGL_KHR_image_base EGL_EXT_image_gl_colorspace EGL_KHR_lock_surface EGL_KHR_gl_colorspace EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_3D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_reusable_sync EGL_KHR_fence_sync EGL_KHR_create_context EGL_KHR_surfaceless_context EGL_EXT_create_context_robustness EGL_ANDROID_image_native_buffer EGL_KHR_wait_sync EGL_ANDROID_recordable EGL_KHR_partial_update EGL_EXT_pixel_format_float EGL_KHR_create_context_no_error EGL_KHR_mutable_render_buffer EGL_EXT_yuv_surface EGL_IMG_context_priority EGL_KHR_no_config_context IsWebglOutOfProcessEnabled: 1 WebGL 1 Driver Renderer Qualcomm -- Adreno (TM) 308 WebGL 1 Driver Version OpenGL ES 3.0 [email protected] (GIT@7eb20a8, I89e02c0951, 1589413919) (Date:05/13/20) WebGL 1 Driver Extensions GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_vertex_half_float GL_OES_framebuffer_object GL_OES_rgb8_rgba8 GL_OES_compressed_ETC1_RGB8_texture GL_AMD_compressed_ATC_texture GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_OES_texture_3D GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_QCOM_alpha_test GL_OES_depth24 GL_OES_packed_depth_stencil GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_EXT_sRGB GL_OES_texture_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_EXT_texture_type_2_10_10_10_REV GL_EXT_texture_sRGB_decode GL_OES_element_index_uint GL_QCOM_user_clip_planes GL_EXT_EGL_image_external_wrap_modes GL_EXT_multisampled_render_to_texture GL_EXT_robustness GL_OES_get_program_binary GL_EXT_debug_label GL_QCOM_tiled_rendering GL_OES_standard_derivatives GL_OES_vertex_array_object GL_EXT_sRGB_write_control GL_EXT_discard_framebuffer GL_OES_surfaceless_context GL_KHR_no_error GL_EXT_debug_marker GL_OES_EGL_image_external_essl3 GL_EXT_EGL_image_storage GL_QCOM_YUV_texture_gather WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_sRGB EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_lose_context WebGL 2 Driver WSI Info EGL_VENDOR: Android EGL_VERSION: 1.5 Android META-EGL EGL_EXTENSIONS: EGL_KHR_get_all_proc_addresses EGL_ANDROID_presentation_time EGL_KHR_swap_buffers_with_damage EGL_ANDROID_get_native_client_buffer EGL_ANDROID_front_buffer_auto_refresh EGL_ANDROID_get_frame_timestamps EGL_EXT_surface_SMPTE2086_metadata EGL_EXT_surface_CTA861_3_metadata EGL_KHR_image EGL_KHR_image_base EGL_EXT_image_gl_colorspace EGL_KHR_lock_surface EGL_KHR_gl_colorspace EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_3D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_reusable_sync EGL_KHR_fence_sync EGL_KHR_create_context EGL_KHR_surfaceless_context EGL_EXT_create_context_robustness EGL_ANDROID_image_native_buffer EGL_KHR_wait_sync EGL_ANDROID_recordable EGL_KHR_partial_update EGL_EXT_pixel_format_float EGL_KHR_create_context_no_error EGL_KHR_mutable_render_buffer EGL_EXT_yuv_surface EGL_IMG_context_priority EGL_KHR_no_config_context IsWebglOutOfProcessEnabled: 1 WebGL 2 Driver Renderer Qualcomm -- Adreno (TM) 308 WebGL 2 Driver Version OpenGL ES 3.0 [email protected] (GIT@7eb20a8, I89e02c0951, 1589413919) (Date:05/13/20) WebGL 2 Driver Extensions GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_vertex_half_float GL_OES_framebuffer_object GL_OES_rgb8_rgba8 GL_OES_compressed_ETC1_RGB8_texture GL_AMD_compressed_ATC_texture GL_OES_texture_npot GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_read_format_bgra GL_OES_texture_3D GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_QCOM_alpha_test GL_OES_depth24 GL_OES_packed_depth_stencil GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_EXT_sRGB GL_OES_texture_float GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_EXT_texture_type_2_10_10_10_REV GL_EXT_texture_sRGB_decode GL_OES_element_index_uint GL_QCOM_user_clip_planes GL_EXT_EGL_image_external_wrap_modes GL_EXT_multisampled_render_to_texture GL_EXT_robustness GL_OES_get_program_binary GL_EXT_debug_label GL_QCOM_tiled_rendering GL_OES_standard_derivatives GL_OES_vertex_array_object GL_EXT_sRGB_write_control GL_EXT_discard_framebuffer GL_OES_surfaceless_context GL_KHR_no_error GL_EXT_debug_marker GL_OES_EGL_image_external_essl3 GL_EXT_EGL_image_storage GL_QCOM_YUV_texture_gather WebGL 2 Extensions EXT_color_buffer_float EXT_texture_filter_anisotropic MOZ_debug WEBGL_compressed_texture_etc WEBGL_compressed_texture_etc1 WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Target Frame Rate 60 WebGPU Default Adapter { "navigator.gpu": null } WebGPU Fallback Adapter { "navigator.gpu": null } GPU #1 Active Yes Description Model: SM-T387V, Product: gtasliteltevzw, Manufacturer: samsung, Hardware: qcom, OpenGL: Qualcomm -- Adreno (TM) 308 -- OpenGL ES 3.0 [email protected] (GIT@7eb20a8, I89e02c0951, 1589413919) (Date:05/13/20) Vendor ID Qualcomm Device ID Adreno (TM) 308 Driver Version OpenGL ES 3.0 [email protected] (GIT@7eb20a8, I89e02c0951, 1589413919) (Date:05/13/20) RAM 0

Diagnostics AzureCanvasBackend skia AzureCanvasBackend (UI Process) skia AzureContentBackend skia AzureContentBackend (UI Process) skia AzureFallbackCanvasBackend (UI Process) skia CMSOutputProfile Empty profile data Display0 1280x800@60Hz scales:1.500000|1.000000 DisplayCount 1 GPUProcessPid 19112 Decision Log HW_COMPOSITING default available user force_enabled Force-enabled by pref

OPENGL_COMPOSITING default available user force_enabled Force-enabled by pref

GPU_PROCESS default available

WEBRENDER default available

WEBRENDER_COMPOSITOR default disabled Disabled by default Blocklisted; failure code FEATURE_FAILURE_DISABLED

WEBRENDER_PARTIAL default available env blocklisted Blocklisted by gfxInfo Blocklisted due to known issues: bug 1680087

WEBRENDER_SHADER_CACHE default available env blocklisted Blocklisted by gfxInfo Blocklisted; failure code FEATURE_FAILURE_ADRENO_3XX

WEBRENDER_OPTIMIZED_SHADERS default available

WEBRENDER_ANGLE default available env unavailable OS not supported Blocklisted; failure code FEATURE_FAILURE_OS_NOT_SUPPORTED

WEBRENDER_DCOMP_PRESENT default available user disabled User disabled via pref Blocklisted; failure code FEATURE_FAILURE_DCOMP_PREF_DISABLED env unavailable Requires Windows 10 or later Blocklisted; failure code FEATURE_FAILURE_DCOMP_NOT_WIN10 runtime unavailable Requires ANGLE Blocklisted; failure code FEATURE_FAILURE_DCOMP_NOT_ANGLE

WEBRENDER_SCISSORED_CACHE_CLEARS default available

WEBGPU default available runtime blocked WebGPU cannot be enabled in release or beta Blocklisted; failure code WEBGPU_DISABLE_RELEASE_OR_BETA

VP8_HW_DECODE default available

VP9_HW_DECODE default available

BACKDROP_FILTER default available

CANVAS_RENDERER_THREAD default available

ACCELERATED_CANVAS2D default available

[Had to split it up because it was over 10000 characters]

Media Audio Backend opensl Max Channels 2 Preferred Sample Rate 48000 Roundtrip latency (standard deviation) ... Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Default audio output device Enabled All default: S16LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 44100 - 44100 128 - 441 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Default audio input device Enabled All default: S16LE, support: S16LE S16BE F32LE F32BE 1 default: 44100, support: 44100 - 44100 128 - 441

Environment Variables

Important Modified Preferences browser.search.region US extensions.lastAppVersion 115.0.2 idle.lastDailyNotification 1689460057 media.gmp.storage.version.observed 1 privacy.purge_trackers.date_in_cookie_database 0 privacy.purge_trackers.last_purge 1689460057550 storage.vacuum.last.index 0 Important Locked Preferences fission.autostart.session false Accessibility Activated false Prevent Accessibility 0 Library Versio

Two further comments

1. I was unable to get the nightly version for Android to download. Don't know why.

2. I have discovered that the blanked-out areas go away if I zoom in on the screen (swipe with 2 fingers). The blanked-out areas come back when shrunk back to fit the screen.

Thank you for letting us know. Please follow the bug report I linked to above for progress on this issue.

Hi

Our developers have been looking into this issue and a fix for it is being published in Firefox for Android 116 that is expected to be made available from the 1st August.

Thank you for your patience while we have been looking into this and for the information that you have provided that has really helped us to resolve this so quickly.