Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I can't create desktop shortcuts on Firefox

more options

When I try to drag and drop from the 'lock box' icon to the desktop, I get an anti sign (circle with a diagonal line through it). I don't know why I can't just drag it to my desktop like I did in the past.

I've tried every help article/topic I could find and it still wont work!

HELP!!

When I try to drag and drop from the 'lock box' icon to the desktop, I get an anti sign (circle with a diagonal line through it). I don't know why I can't just drag it to my desktop like I did in the past. I've tried every help article/topic I could find and it still wont work! HELP!!
Sarin'efijery napaingotra

All Replies (1)

more options

Have you seen this article?

Drag and Drop errors with Firefox - How to Fix https://support.mozilla.org/en-US/kb/windows-administrator-launcher-process-error-fix