Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Thunderbird will not start even in safe mode

  • 3 valiny
  • 1 manana an'ity olana ity
  • 4 views
  • Valiny farany nomen'i Toad-Hall

LA22
LA22
more options

Thunderbird has just crashed 15 times in a row. I keep getting the attached crash reporter, which just pops up again if I choose restart. I have tried to start it in safe mode, same thing happens. I have tried deleting the parent.lock file

I'm desperate not to lose my mail history or folders or filters.

Please help.

Thunderbird has just crashed 15 times in a row. I keep getting the attached crash reporter, which just pops up again if I choose restart. I have tried to start it in safe mode, same thing happens. I have tried deleting the parent.lock file I'm desperate not to lose my mail history or folders or filters. Please help.
Sarin'efijery napaingotra

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

re :I'm desperate not to lose my mail history or folders or filters.

Make a backup copy of whatever is currently stored and paste into an external drive. Exit Thunderbird - make sure it's not running.

Access: C:Users/Username/Appdata/Roaming folder. Copy the 'Thunderbird' folder and paste in external drive.


How to access Appdata - see image below as guide.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

When you have got a copy of the 'Thunderbird' folder in a secure location

First let's see if the Windows cache is messing things up. This time it is in the Appdata 'Local' folder.

Access: C:Users/Username/Appdata/Local/Thunderbird/Profiles/ delete the 'profile name' folders - do not worry. This is the 'Local' Windows cache and not your profile storing emails.

then start Thunderbird. If you get access go to this place first: Help > More TRoubleshooting Information scroll down to Crash Reports to see Report ID Look for lines that start with bp- select/highlight the bp- line and use right click - select 'Copy' then paste into this forum

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Did you ever download and install any language packs?