Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Screen Shot on Firefox...

  • 2 valiny
  • 2 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i cor-el

rungybears
rungybears
more options

When Firefox is open, it magnify itself to over 500%, making it impossible to read full page, this happens on Firefox Browser, Opera, Google Chrome and Safari, No One, at any of browsers mention knows the problem, asking public for help please, feel free to look at screen shot when I search a name on Firefox, and Google gave me this, at exact size, Screen Shot can not be uploaded because NO BROWSERS can accept screenshot at 500%.....Error uploading image

"Screen Shot 2021-06-10 at 1.13.12 PM.png" is too large (1533KB), the limit is 1024KB

When Firefox is open, it magnify itself to over 500%, making it impossible to read full page, this happens on Firefox Browser, Opera, Google Chrome and Safari, No One, at any of browsers mention knows the problem, asking public for help please, feel free to look at screen shot when I search a name on Firefox, and Google gave me this, at exact size, Screen Shot can not be uploaded because NO BROWSERS can accept screenshot at 500%.....Error uploading image "Screen Shot 2021-06-10 at 1.13.12 PM.png" is too large (1533KB), the limit is 1024KB

All Replies (2)

FredMcD
FredMcD
more options

Check your zoom controls.

<Control> (Mac=<Command>) + (plus) enlarge - (minus) reduce 0 (zero) restore

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json file.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data \Mozilla\Firefox\Profiles\

Search for the above file. Then rename or delete it. Restart Firefox.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is this also the case for the user interface or is only the website content affected ?

On Windows I would assume that you run Firefox in compatibility mode or with reduced screen resolution, but I'm not aware that Mac has a similar feature.

You can try to uninstall Firefox (drag the Firefox application to the Trash) and reinstall Firefox.

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.