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Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Thunderbird keeps forgetting all my e-mail accounts

  • 4 valiny
  • 1 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i Gaiajack

Gaiajack
Gaiajack
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I've been using Thunderbird on Ubuntu for several years. Lately, every other time I turn on my machine, I open Thunderbird and it's completely blank - all the e-mail accounts whose details I painstakingly entered are gone, and I have to add them all back. This has happened at least twice in the past couple of weeks.

The first time it happened Thunderbird opened to a splash screen with some information about how my profiles had been... something something... I don't know, I just kind of clicked buttons until my e-mail accounts came back. Now there's not even that, it's just blank, and I don't see anything about importing past profiles.

How can I get my stuff back? 87.0b1 (64-bit) ubuntu-snap-build - 1.0.

I've been using Thunderbird on Ubuntu for several years. Lately, every other time I turn on my machine, I open Thunderbird and it's completely blank - all the e-mail accounts whose details I painstakingly entered are gone, and I have to add them all back. This has happened at least twice in the past couple of weeks. The first time it happened Thunderbird opened to a splash screen with some information about how my profiles had been... something something... I don't know, I just kind of clicked buttons until my e-mail accounts came back. Now there's not even that, it's just blank, and I don't see anything about importing past profiles. How can I get my stuff back? 87.0b1 (64-bit) ubuntu-snap-build - 1.0.

Vahaolana nofidina

Open TB, even if it's an empty profile, Help/Troubleshooting, Profile Folder, Open Directory, to open the profile folder; go up one level to see all profile folders. Close TB before making any edits.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
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See https://support.mozilla.org/en-US/questions/1324156

Gaiajack
Gaiajack Tompon'ny fanontaniana
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Thanks. Where is the profiles folder under Ubuntu? It's not under ~/.thunderbird, as I've seen claimed online (that folder doesn't exist on my machine).

Novain'i Gaiajack t@

sfhowes
sfhowes
  • Top 10 Contributor
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Vahaolana Nofidina

Open TB, even if it's an empty profile, Help/Troubleshooting, Profile Folder, Open Directory, to open the profile folder; go up one level to see all profile folders. Close TB before making any edits.

Gaiajack
Gaiajack Tompon'ny fanontaniana
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Thanks!