Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Latest Firefox crashing on startup

  • 2 valiny
  • 1 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i FredMcD

jasonrumney
jasonrumney
more options

After the last Firefox update, it is crashing on startup. Safe Mode also crashes. I tried uninstalling and reinstalling, and it worked yesterday, but today it has started crashing again.

Crash report: bp-20c3ffd8-0c5e-4318-a20a-478f40201101

After the last Firefox update, it is crashing on startup. Safe Mode also crashes. I tried uninstalling and reinstalling, and it worked yesterday, but today it has started crashing again. Crash report: bp-20c3ffd8-0c5e-4318-a20a-478f40201101

All Replies (2)

FredMcD
FredMcD
more options

bp-: 20c3ffd8-0c5e-4318-a20a-478f40201101 Signature: dgapi64.dll | RtlpExecuteHandlerForException | RtlDispatchException | KiUserExceptionDispatch

Crash Reason EXCEPTION_STACK_BUFFER_OVERRUN

EpMPApi.dll = McAfee Endpoint

COM_Sensor64.dll = ThinkVantage Active Protection System = Lenovo

OS_Plugin64.dll = Digital Guardian Agent ?

ame_smtpsensor64.dll = Digital Guardian

ame_outlooksensor64.dll = Digital Guardian

AE_MailSensor_Plugin64.dll = Digital Guardian

dgapi64.dll = Digital Guardian = Verdasys, Inc

FredMcD
FredMcD
more options

Update all of your protection programs. If the problem continues, disable all of them.

If Firefox loads properly, enable ONE of them, restart the browser.