Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Sign-on to FF account if you have lost authenticator/recovery codes

  • 2 valiny
  • 1 manana an'ity olana ity
  • 10 views
  • Valiny farany nomen'i seetandk.uldip

more options

I have access to my FF password and email but can't access the autheticator app [new phone]. I didn't write my recovery codes at the time I set up the extra security features. Now, I cannot sign-on to my FF account as I have neither the authenticator code or recovery code.

Is there a fix for this?

I made this new FF account to ask this question. The old account has all my bookmarks etc.

Thank you.

I have access to my FF password and email but can't access the autheticator app [new phone]. I didn't write my recovery codes at the time I set up the extra security features. Now, I cannot sign-on to my FF account as I have neither the authenticator code or recovery code. Is there a fix for this? I made this new FF account to ask this question. The old account has all my bookmarks etc. Thank you.

Vahaolana nofidina

You can only access this Sync account if you have an app to generate the 6-digit code or have recovery codes that you can use instead.

You will have to create a new account with another email address and data stored in the old account is lost.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

more options

Vahaolana Nofidina

You can only access this Sync account if you have an app to generate the 6-digit code or have recovery codes that you can use instead.

You will have to create a new account with another email address and data stored in the old account is lost.