Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

can not send emails with update 60.8.0 installed

  • 2 valiny
  • 1 manana an'ity olana ity
  • 4 views
  • Valiny farany nomen'i Tommy Thompson

more options

Suddenlink is my ISP, since installing 60.8.0 update I can no longer send emails. Have checked the correct port is being used (587) for the SMPT server. I get an error message that can not connect to server. Any help will be great, I don't want to change to another email service.

Suddenlink is my ISP, since installing 60.8.0 update I can no longer send emails. Have checked the correct port is being used (587) for the SMPT server. I get an error message that can not connect to server. Any help will be great, I don't want to change to another email service.

Vahaolana nofidina

There are several reports regardng the Suddenlink smtp server.

Try this:

  • Right click on mail account name in Folder Pane and select 'Settings'
  • In left pane scroll down and select 'Outgoing server (SMTP)'
  • Select/highlight the suddenlink outgoing smtp server name
  • Click on 'Edit' button
  • Change the Connection Security to SSL/TSL
  • Port should auto change to be 465
  • connection security now SSL/TLS
  • authentication method choose 'Normal Password'.
  • Click on 'OK'
  • Click on 'OK'

Restart Thunderbird.

Hamaky an'ity valiny ity @ sehatra 👍 2

All Replies (2)

more options

Vahaolana Nofidina

There are several reports regardng the Suddenlink smtp server.

Try this:

  • Right click on mail account name in Folder Pane and select 'Settings'
  • In left pane scroll down and select 'Outgoing server (SMTP)'
  • Select/highlight the suddenlink outgoing smtp server name
  • Click on 'Edit' button
  • Change the Connection Security to SSL/TSL
  • Port should auto change to be 465
  • connection security now SSL/TLS
  • authentication method choose 'Normal Password'.
  • Click on 'OK'
  • Click on 'OK'

Restart Thunderbird.

more options

Thanks so much for your help,everything is working normal. I was worried I was going to have to change my mail program. Thanks again, Tommy