cannot access hotmail
When I try accessing hotmail, I get the following message:
- -(
Something went wrong We can't get that information right now. Please try again later.
cId: 47E27468A4F74E01AD4225F0761D1438 app: Mail st: 500 reqid: undefined wsver: undefined efe: undefined ebe: undefined et: ClientError esrc: Bootstrap err: TypeError: Owa.mail is undefined estack: runBootstrap@https://outlook.live.com/mail/?bO=4:210:13 @https://outlook.live.com/mail/?bO=4:224:9
ts: 30/10/2018 00:23:30
But I can access hotmail via Internet Explorer and Google.
I am not very computer literate.
Any assistance would be appreciated.
Thanx.
Jim
Vahaolana nofidina
If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark.
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" from websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Manage Data
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
All Replies (2)
Vahaolana Nofidina
If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark.
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" from websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Manage Data
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
Thank you thank you thank you cor-el.
The first step - "•hold down the Shift key and left-click the Reload button" - solved the problem.
Thank you very much again.
Have a sensational day.