We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 2 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i FredMcD

royalflushtodd
royalflushtodd
more options

Left Firefox open when leaving work. Arrived this morning and there was a crash pop-up on the screen. Normal websites were left open for work purposes. Crashes in safe mode and normal at startup. Below are all of the crash IDs from the attempts to restart it this morning.

Crash ID: bp-8bc4bd7e-c84f-4943-aa05-fd6a71170825 Crash ID: bp-ccbb43e0-021c-473c-9a89-332011170825 Crash ID: bp-52010934-cd9d-4d13-8241-638301170825 Crash ID: bp-3a31e073-fdc5-438c-9140-4544e1170825 Crash ID: bp-5b4963e5-6e77-4226-bb0d-951481170825 Crash ID: bp-752ee851-b06a-437e-91e9-64b711170825 Crash ID: bp-fb9beac3-0146-42a7-9077-a7a091170825 Crash ID: bp-7293ddb3-88c7-4a97-80f8-504001170825

Left Firefox open when leaving work. Arrived this morning and there was a crash pop-up on the screen. Normal websites were left open for work purposes. Crashes in safe mode and normal at startup. Below are all of the crash IDs from the attempts to restart it this morning. Crash ID: bp-8bc4bd7e-c84f-4943-aa05-fd6a71170825 Crash ID: bp-ccbb43e0-021c-473c-9a89-332011170825 Crash ID: bp-52010934-cd9d-4d13-8241-638301170825 Crash ID: bp-3a31e073-fdc5-438c-9140-4544e1170825 Crash ID: bp-5b4963e5-6e77-4226-bb0d-951481170825 Crash ID: bp-752ee851-b06a-437e-91e9-64b711170825 Crash ID: bp-fb9beac3-0146-42a7-9077-a7a091170825 Crash ID: bp-7293ddb3-88c7-4a97-80f8-504001170825

All Replies (2)

jayelbe
jayelbe
more options

Hi,

These crashes seems to be caused by WebRoot SecureAnywhere.

Are you able to disable WebRoot (or add Firefox to its whitelist)?

FredMcD
FredMcD
more options

The crash report shows; Product Firefox Release Channel release Version 55.0.2

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version 55.0.3

Novain'i FredMcD t@