Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

No sync work

  • 2 valiny
  • 28 manana an'ity olana ity
  • 5 views
  • Valiny farany nomen'i frenk

frenk
frenk
more options

I try to sync my tab in the firefox account but it doesn't work. I can't see any tab in my browser on my mac and viceversa.

Both (mobile and desktop) apps are updated at the last version. I follow all the details of the support but nothing is working.

Any idea how to solve it?

I try to sync my tab in the firefox account but it doesn't work. I can't see any tab in my browser on my mac and viceversa. Both (mobile and desktop) apps are updated at the last version. I follow all the details of the support but nothing is working. Any idea how to solve it?

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place.

Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox:

In Firefox on your mobile device:

  1. Go into the Settings menu and select Firefox Sync
  2. Tap on Synchronise now

This will “force” a synchronisation of the data that is on the local device storage.

frenk
frenk Tompon'ny fanontaniana
more options

Hello Seburo, thanks for your suggestions but I'm not able to sync yet.

I had already tried to force sync both in the desktop and in the mobile, but nothing worked. I tried to sync again right now but I'm not so lucky.

I used the same account to avoid any problem. Take a look on my screenshots https://goo.gl/photos/n9Bi6Nh5xbq5HD4M6. I hope you can help me to fix it!

I really don't know what I can do! Thank you

Novain'i frenk t@