Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Thunderbird slow and freezing with an error message

  • 6 valiny
  • 5 manana an'ity olana ity
  • 5 views
  • Valiny farany nomen'i christ1

more options

For the last few months, Thunderbird often gets really slow and/or freezes with error messages about chrome://messenger. First, I'm not using Chrome, so I don't know what that means. This is the error I just got:

chrome://messenger/content/chat/imStatusSelector.js:42

I'm on Windows 10, I use AVG (I know McAfee causes problems with Thunderbird)... not sure what else to say.

For the last few months, Thunderbird often gets really slow and/or freezes with error messages about chrome://messenger. First, I'm not using Chrome, so I don't know what that means. This is the error I just got: chrome://messenger/content/chat/imStatusSelector.js:42 I'm on Windows 10, I use AVG (I know McAfee causes problems with Thunderbird)... not sure what else to say.

All Replies (6)

more options

There is a known problem with Windows Search in Windows 10 causing freeze-ups in Thunderbird. To fix this:

Thunderbird Menu: Options: Advanced section: General tab (If you cannot see the Thunderbird menu, press the Alt key or F10 key on your keyboard to show the menu)

See my screenshot.

Uncheck/disable "Allow Windows Search to search messages"

Quit Thunderbird. Restart Thunderbird.

If you still encounter freeze-ups, we can try more things.

more options

Thanks! Just did it. It'll probably take a few days before I know if it worked because it's an intermittent problem. Will check back. :)

more options

By the way, why would the error message be about Chrome/messenger?

more options

That error may have had nothing to do with your issue.

"imStatusSelector.js" has to do with the Chat functionality in Thunderbird. If you are not having any issues with Chat, then don't worry about it.

more options
By the way, why would the error message be about Chrome/messenger?

In the context of Thunderbird (and Firefox), the chrome is any visible aspect of a browser aside from the webpages themselves (e.g., toolbars, menu bar, tabs). This should not to be confused with the Google Chrome browser.

In any case, the error has got nothing to do with your problem.

Didn't work :(

Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

AVG is known to causes intermittent Not Responding in Windows 10. https://support.mozilla.org/en-US/questions/1114834

Novain'i christ1 t@