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Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

How do I get Thundervird 45 to download my email?

  • 5 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i user1121639

thomasavant
thomasavant
more options

Application Basics 

   Name: Thunderbird
   Version: 45.6.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; rv:45.0) Gecko/20100101 Thunderbird/45.6.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20161222195647
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.spamarrest.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , smtp.spamarrest.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.6.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Times New Roman
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.direct2d: 3
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: f2cafbbd-dca2-4479-a8c9-417b0b1dff7
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1482702788
     places.history.expiration.transient_current_max_pages: 80275
     plugin.importedState: true
     print.printer_HP_Photosmart_C6100_series.print_bgcolor: false
     print.printer_HP_Photosmart_C6100_series.print_bgimages: false
     print.printer_HP_Photosmart_C6100_series.print_colorspace:
     print.printer_HP_Photosmart_C6100_series.print_command:
     print.printer_HP_Photosmart_C6100_series.print_downloadfonts: false
     print.printer_HP_Photosmart_C6100_series.print_duplex: 1515870810
     print.printer_HP_Photosmart_C6100_series.print_edge_bottom: 0
     print.printer_HP_Photosmart_C6100_series.print_edge_left: 0
     print.printer_HP_Photosmart_C6100_series.print_edge_right: 0
     print.printer_HP_Photosmart_C6100_series.print_edge_top: 0
     print.printer_HP_Photosmart_C6100_series.print_evenpages: true
     print.printer_HP_Photosmart_C6100_series.print_footercenter:
     print.printer_HP_Photosmart_C6100_series.print_footerleft: &PT
     print.printer_HP_Photosmart_C6100_series.print_footerright: &D
     print.printer_HP_Photosmart_C6100_series.print_headercenter:
     print.printer_HP_Photosmart_C6100_series.print_headerleft: &T
     print.printer_HP_Photosmart_C6100_series.print_headerright: &U
     print.printer_HP_Photosmart_C6100_series.print_in_color: true
     print.printer_HP_Photosmart_C6100_series.print_margin_bottom: 0.5
     print.printer_HP_Photosmart_C6100_series.print_margin_left: 0.5
     print.printer_HP_Photosmart_C6100_series.print_margin_right: 0.5
     print.printer_HP_Photosmart_C6100_series.print_margin_top: 0.5
     print.printer_HP_Photosmart_C6100_series.print_oddpages: true
     print.printer_HP_Photosmart_C6100_series.print_orientation: 0
     print.printer_HP_Photosmart_C6100_series.print_page_delay: 50
     print.printer_HP_Photosmart_C6100_series.print_paper_data: 1
     print.printer_HP_Photosmart_C6100_series.print_paper_height: 11.00
     print.printer_HP_Photosmart_C6100_series.print_paper_name:
     print.printer_HP_Photosmart_C6100_series.print_paper_size_type: 0
     print.printer_HP_Photosmart_C6100_series.print_paper_size_unit: 0
     print.printer_HP_Photosmart_C6100_series.print_paper_width: 8.50
     print.printer_HP_Photosmart_C6100_series.print_plex_name:
     print.printer_HP_Photosmart_C6100_series.print_resolution: 1515870810
     print.printer_HP_Photosmart_C6100_series.print_resolution_name:
     print.printer_HP_Photosmart_C6100_series.print_reversed: false
     print.printer_HP_Photosmart_C6100_series.print_scaling: 0.90
     print.printer_HP_Photosmart_C6100_series.print_shrink_to_fit: false
     print.printer_HP_Photosmart_C6100_series.print_to_file: false
     print.printer_HP_Photosmart_C6100_series.print_unwriteable_margin_bottom: 0
     print.printer_HP_Photosmart_C6100_series.print_unwriteable_margin_left: 0
     print.printer_HP_Photosmart_C6100_series.print_unwriteable_margin_right: 0
     print.printer_HP_Photosmart_C6100_series.print_unwriteable_margin_top: 0
     privacy.donottrackheader.enabled: true

 Graphics

     Adapter Description: Intel(R) G33/G31 Express Chipset Family
     Vendor ID: 0x8086
     Device ID: 0x29c2
     Adapter RAM: Unknown
     Adapter Drivers: igdumdx32
     Driver Version: 8.15.10.1930
     Driver Date: 9-23-2009
     Direct2D Enabled: Blocked for your graphics driver version.
     DirectWrite Enabled: false (6.2.9200.21976)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.12
     4.12

     NSS
     3.21.3 Basic ECC
     3.21.3 Basic ECC

     NSS Util
     3.21.3
     3.21.3

     NSS SSL
     3.21.3 Basic ECC
     3.21.3 Basic ECC

     NSS S/MIME
     3.21.3 Basic ECC
     3.21.3 Basic ECC
Application Basics Name: Thunderbird Version: 45.6.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:45.0) Gecko/20100101 Thunderbird/45.6.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20161222195647 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap.spamarrest.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , smtp.spamarrest.com:587, alwaysSTARTTLS, passwordCleartext, true Crash Reports Extensions Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.6.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Times New Roman font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.blacklist.direct2d: 3 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: f2cafbbd-dca2-4479-a8c9-417b0b1dff7 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1482702788 places.history.expiration.transient_current_max_pages: 80275 plugin.importedState: true print.printer_HP_Photosmart_C6100_series.print_bgcolor: false print.printer_HP_Photosmart_C6100_series.print_bgimages: false print.printer_HP_Photosmart_C6100_series.print_colorspace: print.printer_HP_Photosmart_C6100_series.print_command: print.printer_HP_Photosmart_C6100_series.print_downloadfonts: false print.printer_HP_Photosmart_C6100_series.print_duplex: 1515870810 print.printer_HP_Photosmart_C6100_series.print_edge_bottom: 0 print.printer_HP_Photosmart_C6100_series.print_edge_left: 0 print.printer_HP_Photosmart_C6100_series.print_edge_right: 0 print.printer_HP_Photosmart_C6100_series.print_edge_top: 0 print.printer_HP_Photosmart_C6100_series.print_evenpages: true print.printer_HP_Photosmart_C6100_series.print_footercenter: print.printer_HP_Photosmart_C6100_series.print_footerleft: &PT print.printer_HP_Photosmart_C6100_series.print_footerright: &D print.printer_HP_Photosmart_C6100_series.print_headercenter: print.printer_HP_Photosmart_C6100_series.print_headerleft: &T print.printer_HP_Photosmart_C6100_series.print_headerright: &U print.printer_HP_Photosmart_C6100_series.print_in_color: true print.printer_HP_Photosmart_C6100_series.print_margin_bottom: 0.5 print.printer_HP_Photosmart_C6100_series.print_margin_left: 0.5 print.printer_HP_Photosmart_C6100_series.print_margin_right: 0.5 print.printer_HP_Photosmart_C6100_series.print_margin_top: 0.5 print.printer_HP_Photosmart_C6100_series.print_oddpages: true print.printer_HP_Photosmart_C6100_series.print_orientation: 0 print.printer_HP_Photosmart_C6100_series.print_page_delay: 50 print.printer_HP_Photosmart_C6100_series.print_paper_data: 1 print.printer_HP_Photosmart_C6100_series.print_paper_height: 11.00 print.printer_HP_Photosmart_C6100_series.print_paper_name: print.printer_HP_Photosmart_C6100_series.print_paper_size_type: 0 print.printer_HP_Photosmart_C6100_series.print_paper_size_unit: 0 print.printer_HP_Photosmart_C6100_series.print_paper_width: 8.50 print.printer_HP_Photosmart_C6100_series.print_plex_name: print.printer_HP_Photosmart_C6100_series.print_resolution: 1515870810 print.printer_HP_Photosmart_C6100_series.print_resolution_name: print.printer_HP_Photosmart_C6100_series.print_reversed: false print.printer_HP_Photosmart_C6100_series.print_scaling: 0.90 print.printer_HP_Photosmart_C6100_series.print_shrink_to_fit: false print.printer_HP_Photosmart_C6100_series.print_to_file: false print.printer_HP_Photosmart_C6100_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Photosmart_C6100_series.print_unwriteable_margin_left: 0 print.printer_HP_Photosmart_C6100_series.print_unwriteable_margin_right: 0 print.printer_HP_Photosmart_C6100_series.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true Graphics Adapter Description: Intel(R) G33/G31 Express Chipset Family Vendor ID: 0x8086 Device ID: 0x29c2 Adapter RAM: Unknown Adapter Drivers: igdumdx32 Driver Version: 8.15.10.1930 Driver Date: 9-23-2009 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.21976) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.21.3 Basic ECC 3.21.3 Basic ECC NSS Util 3.21.3 3.21.3 NSS SSL 3.21.3 Basic ECC 3.21.3 Basic ECC NSS S/MIME 3.21.3 Basic ECC 3.21.3 Basic ECC

All Replies (5)

user1121639
user1121639
more options

Please specify what error message you are getting.

The spamarrest.com won't even load for me right now, so maybe they are having a problem.

christ1
christ1
  • Top 25 Contributor
more options

https://support.mozilla.org/kb/cannot-receive-messages

thomasavant
thomasavant Tompon'ny fanontaniana
more options

Bruce A. Johnson said

Please specify what error message you are getting. The spamarrest.com won't even load for me right now, so maybe they are having a problem.

Spamarrest was down and now is back up. But that is not the problem. Even when it is up 45 will not download new email.

thomasavant
thomasavant Tompon'ny fanontaniana
more options

thomasavant said

Bruce A. Johnson said
Please specify what error message you are getting. The spamarrest.com won't even load for me right now, so maybe they are having a problem.

Spamarrest was down and now is back up. But that is not the problem. Even when it is up 45 will not download new email.

I don't get an error message. It just times out. TB 31 works perfectly but when I go to 38 or 45, it will not load my new email.

user1121639
user1121639
more options

Try these settings.

Thunderbird menu: Tools: Account Settings On the left select "Server Settings" under your Spam Arrest account. On the right, change the: - Port number to 993 - Connection security to SSL/TLS - Authentication method to Normal Password

To be consistent, you should also change the "Outgoing Server (SMTP)" to also use SSL/TLS: Select "Outgoing Server (SMTP)" on left side. On the right side, select Spam Arrest and click the "Edit" button. Change: - Connection security" to SSL/TLS - Authentication method to Normal Password