We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Uncommanded folder/subfolder deletion

  • 3 valiny
  • 1 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i Matt

SeriouslyUnderwhelmed
SeriouslyUnderwhelmed
more options

I had a mail folder conatining around 20 subfolders.

A few minutes ago, mails that would normally be filtered into it reported errors. I looked and saw the folder and all its contents were gone. I did not ask it to do this.

Allowed update to 38.3.0 this morning.

Loads of info lost. Any ideas? Deleted folder is empty.

Help!

I had a mail folder conatining around 20 subfolders. A few minutes ago, mails that would normally be filtered into it reported errors. I looked and saw the folder and all its contents were gone. I did not ask it to do this. Allowed update to 38.3.0 this morning. Loads of info lost. Any ideas? Deleted folder is empty. Help!

All Replies (3)

SeriouslyUnderwhelmed
SeriouslyUnderwhelmed Tompon'ny fanontaniana
more options

Update...

Activity Manager shows synching in progress for folder and subfolders. Perhaps it is fixing itself?

SeriouslyUnderwhelmed
SeriouslyUnderwhelmed Tompon'ny fanontaniana
more options

Or not fixing itself... Activity Manager has looked like this for 3 hours.

Any ideas?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Following update many anti virus firewall block Thunderbird's attempts to connect to the internet. Norton Internet security features prominently in this list, but is not alone. Check the firewall component and ensure it is allowing Thunderbird and allowing the correct version. With NIS it appears the auto setting is not sufficient and you must explicitly allow access.