Firefox crashes when update signal hits
When the update signal hits, and before I know that an update needs to be done, firefox crashes.
I have crash report activated and it pops up and asks what I am doing. At that point, I have no idea that the update signal was the problem. Then when I restart, the update starts so I have no way to know to report this issue linked to the actual crash. This seems to happen regularly - like every time there is an upgrade.
It is happening on both a Windows 7 PC and Windows 8 so I don't think it is OS based.
(Cannot install "Troubleshooter as the error message says that firefox won't allow access to the needed file.")
All Replies (4)
hello rowan, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select Update. For now, turn it off.
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.
philipp said
hello rowan, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
Thank you for your response. Here are the requested reports.
bp-4f42c4fb-db48-4cc2-982d-55bd12141213 bp-57a553ac-c939-44d1-b690-e34e52140723 bp-675ec11d-c7d1-4fd8-b654-3b8022140627
The crash report flagged these programs;
Signature OOM OutOfMemory
Total Virtual Memory 4294836224
Available Virtual Memory 196620288
System Memory Use Percentage 50
Available Page File 3026706432
Available Physical Memory 4142239744
OOM Allocation Size 1111476
lpxpcom.dll = LastPass
FirefoxCtype.dll
rtc_skype_hook0.dll
KERNELBASE.dll
shell32.dll = Windows Shell API functions
ntdll.dll = Microsoft
igd10iumd32.dll = NVIDIA D3D shim drivers
wmploc.DLL = Windows Media Player
IPSEng32.dll = Symantec Intrusion Detection
IPSLdr32.dll = Symantec Intrusion Detection
xul.dll = Firefox
icudt52.dll = International Components for Unicode
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration