Trying to get into hotmail. Astromenda Search comes up. Tried removing from y computer. Thought I had done so. Closed computer went back in and still there.
Got message from Firefox to update Adobe Flash. Updated as instructed. Then went in to get my Hotmail and Astromenda Search came up. Went to My Computer to remove same, could not find Astromenda. Found a program I think called Regpro - removed. Went back closed computer and tried to bring up my Firefox and it would not let me. Astromenda was still on my screen Found a number for Astromenda and they wanted to get into my computer to remove it for me. I said no!!!!! I would remove same with instructions -- which they would not give to me. Please help.
Vahaolana nofidina
Your shockwave was not updated. You are showing v10
Update your Shockwave Flash v15.0.0.152 http://get.adobe.com/shockwave/
How were you told that you needed an update? Do you know what site it took you to?
. Whenever you get a message / popup that software / files need to be updated;
DO NOT USE ANY OF THE PROVIDED LINKS
While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org. {web link}
You can sent a report to The FBI via their web site Internet Crime Complaint Center (IC3) {web link}
You can also report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery
Help us safeguard Mozilla’s trademarks by reporting misuse {web link}
Hamaky an'ity valiny ity @ sehatra 👍 0All Replies (3)
Hello,
Please follow either of these guides to remove Astromenda. These guides use free anti-malware tools so if you are ever brought to a page asking you to pay money, ignore it.
Vahaolana Nofidina
Your shockwave was not updated. You are showing v10
Update your Shockwave Flash v15.0.0.152 http://get.adobe.com/shockwave/
How were you told that you needed an update? Do you know what site it took you to?
. Whenever you get a message / popup that software / files need to be updated;
DO NOT USE ANY OF THE PROVIDED LINKS
While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org. {web link}
You can sent a report to The FBI via their web site Internet Crime Complaint Center (IC3) {web link}
You can also report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery
Help us safeguard Mozilla’s trademarks by reporting misuse {web link}
Thank you so much for your help. I had a hard time getting into some of the areas that you had listed, but my husband was able to go through some back doors and was able to complete your print out of instructions and it worked.