Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

cannot access my firefox.

  • 2 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Kevin

gabeger
gabeger
more options

Your Firefox profile cannot be loaded. It may be missing or inaccessible: is the message in box I receive. I tried to reset to original config and messed it up. Can I fix this?

Your Firefox profile cannot be loaded. It may be missing or inaccessible: is the message in box I receive. I tried to reset to original config and messed it up. Can I fix this?

All Replies (2)

guigs
guigs
more options

Not sure if you can do this in Firefox for Android. Unfortunately you might have to start over. However to investigate the issue, do you have a screenshot of the error?

On the desktop you can delete the profile.ini file in your C:/Program Files/Mozilla Firefox/profiles folder on a Windows machine.

Kevin
Kevin
  • Moderator
more options

This is an Android issue not a desktop one. The first thing to try would be to reboot your phone. If that fails to work it means that the install of Firefox is corrupt in some way. The only way to resolve this would be to uninstall and re-install Firefox.

https://play.google.com/store/apps/details?id=org.mozilla.firefox