Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

What is supposed to happen when I click on "Not Junk" button in Thunderbird in message? I click and nothing happens?

  • 1 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Matt

jaapsoft
jaapsoft
more options

I click on Not Junk, nothing happens. Banner with "thunderbird thinks this message is junk mail" does not disappear after I clicked on Not Junk Button. Email from same sender is again categorized as Junk by Thunderbird. Can I check if this junk-thing works? How?

I click on Not Junk, nothing happens. Banner with "thunderbird thinks this message is junk mail" does not disappear after I clicked on Not Junk Button. Email from same sender is again categorized as Junk by Thunderbird. Can I check if this junk-thing works? How?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.