We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

when I press archive, the email disappears and is not in the archive folder or any other folder

  • 1 valiny
  • 3 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Glamdring7

more options

I open an email, press the archive button, the email disappears and cannot be found in any of the folders, including the archive folder and inbox. I tried several of the solutions, but could not find a fix.

I open an email, press the archive button, the email disappears and cannot be found in any of the folders, including the archive folder and inbox. I tried several of the solutions, but could not find a fix.

All Replies (1)

more options

1. Right-click folder -> Properties... -> Repair folder If that doesn't work

2. If your Thunderbird account is setup using POP3 and the original folder hasn't been compacted then you can use an add on to recover deleted messages, that should bring them back. Recover Deleted Messages If that doesn't work

3. Try the instructions here: Disappearing Mail