Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Firefox Crashes Constantly

  • 5 replies
  • 43 have this problem
  • 1 view
  • Paskiausią atsakymą parašė Moses

SeventhShin
SeventhShin
more options

Firefox is crashing constantly, as often as about once every 10 minutes. Firefox will run fine on my Mac, and fine on the Windows7 partition of my Mac, my PC with Windows7 is the main culprit. While it will constantly crash to the crash reporter, it will also occasionally crash the whole system (the cursor will start lagging severely, and it will either recover and completely freeze up the whole computer.) I'm only mentioning this because it only happens while in firefox. I've done a lot, and I'm still not getting anywhere.

I've done a clean reinstall of Windows 7 64bit (It is legit) with an obvious fresh install of firefox, all on a new SSD. All my drivers are up to date. I also recently replaced my RAM.

I'll accept theres something with my hardware thats causing the systems crashes, but why the heck is firefox crashing so often? Any ideas?

Firefox is crashing constantly, as often as about once every 10 minutes. Firefox will run fine on my Mac, and fine on the Windows7 partition of my Mac, my PC with Windows7 is the main culprit. While it will constantly crash to the crash reporter, it will also occasionally crash the whole system (the cursor will start lagging severely, and it will either recover and completely freeze up the whole computer.) I'm only mentioning this because it only happens while in firefox. I've done a lot, and I'm still not getting anywhere. I've done a clean reinstall of Windows 7 64bit (It is legit) with an obvious fresh install of firefox, all on a new SSD. All my drivers are up to date. I also recently replaced my RAM. I'll accept theres something with my hardware thats causing the systems crashes, but why the heck is firefox crashing so often? Any ideas?

All Replies (5)

Moses
Moses
  • Moderator
more options

It would help if you could give us the crash report IDs.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
SeventhShin
SeventhShin Klausimą uždavęs asmuo
more options

bp-693b0b44-edb5-4c02-af73-d985a2140414 bp-c6363bd5-2160-4e92-a1c8-cc3f22140326 bp-e77f3b3e-b483-4bc5-9b49-1adbb2140308 bp-9fae971e-0742-4a76-879d-1e3172140107 bp-1a98ba50-f6a0-4960-9738-4aa662140106 bp-58405926-0fac-4a2d-b0fd-0e5ba2140106

Moses
Moses
  • Moderator
more options

Try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: Uncheck Use Hardware Acceleration

Modified by Moses

SeventhShin
SeventhShin Klausimą uždavęs asmuo
more options

Seems to be working so far. Any reason as to why that was causing crashes? And how did you identify that? Should I expect any sort of performance hit because of this?

Moses
Moses
  • Moderator
more options

Hi,

Glad to hear that it's working. I don't have a reason on why hardware acceleration was causing problems. Unfortunately, hardware acceleration plays a sometime huge role in Firefox crashes so we do that as a troubleshooting technique.
Your crash reports didn't see to point to anything regarding graphics but Firefox has hardware acceleration set to "on" by default, and it's still young, which means some video cards or drivers might have problems with it that then start to affect Firefox's performance
You shouldn't have any problems running with HA disabled. I have it disabled and it works just fine for me on Ubuntu. But every machine is different. But remember, if you have a problem, come back to us! :)

Modified by Moses