I can't hear the audio from videos I play on tumblr, I've tried all the help tutorials, but I'm still having issues. Please help!!!
Videos will play the visual with no audio, have tried all the tutorials, but the issue persists.
All Replies (3)
Hi,
In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
- Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Thanks in advance for your help!
Curtis
Application Basics
Name: Firefox Version: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
Extensions
Name: Troubleshooter Version: 1.1a Enabled: true ID: [email protected]
Name: Norton Toolbar Version: 2014.6.1.2 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Name: Norton Vulnerability Protection Version: 12.0.3.2 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.startup.homepage: http://my.msn.com/ browser.startup.homepage_override.buildID: 20130910160258 browser.startup.homepage_override.mstone: 24.0 browser.tabs.warnOnClose: false browser.urlbar.autocomplete.enabled: false dom.mozApps.used: true extensions.lastAppVersion: 24.0 gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1383356641 places.history.enabled: false places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf,audio/mpeg,audio/x-mpeg,video/mp4,audio/mp4,video/x-ms-wmv,audio/x-ms-wma,audio/3gpp,video/3gpp,audio/x- plugin.importedState: true plugin.state.np32dsw: 0 plugin.state.npvlc: 0 plugins.load_appdir_plugins: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1382561650
Graphics
Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0166 DirectWrite Enabled: false (6.2.9200.16581) Driver Date: 7-20-2012 Driver Version: 9.17.10.2817 GPU #2 Active: false GPU Accelerated Windows: 0/2 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10 Version in use: 4.10
NSS Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC
NSSSMIME Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC
NSSSSL Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC
NSSUTIL Expected minimum version: 3.15.1 Version in use: 3.15.1
Application Basics ------------------ Name: Firefox Version: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0 Extensions ---------- Name: Troubleshooter Version: 1.1a Enabled: true ID: [email protected] Name: Norton Toolbar Version: 2014.6.1.2 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} Name: Norton Vulnerability Protection Version: 12.0.3.2 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB} Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.startup.homepage: http://my.msn.com/ browser.startup.homepage_override.buildID: 20130910160258 browser.startup.homepage_override.mstone: 24.0 browser.tabs.warnOnClose: false browser.urlbar.autocomplete.enabled: false dom.mozApps.used: true extensions.lastAppVersion: 24.0 gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1383443112 places.history.enabled: false places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf,audio/mpeg,audio/x-mpeg,video/mp4,audio/mp4,video/x-ms-wmv,audio/x-ms-wma,audio/3gpp,video/3gpp,audio/x- plugin.importedState: true plugin.state.np32dsw: 0 plugin.state.npvlc: 0 plugins.load_appdir_plugins: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1382561650 Graphics -------- Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0166 DirectWrite Enabled: false (6.2.9200.16581) Driver Date: 7-20-2012 Driver Version: 9.17.10.2817 GPU #2 Active: false GPU Accelerated Windows: 0/2 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10 Version in use: 4.10 NSS Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSSMIME Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSSSL Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSUTIL Expected minimum version: 3.15.1 Version in use: 3.15.1
Modified by cor-el