Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Installed plugins disappear when I restart my computer

  • 2 replies
  • 33 have this problem
  • 4 views
  • Paskiausią atsakymą parašė rowan

more options

I am running Firefox 3.6.13. I had a file corruption problem and had to reformat to the factory image and then reinstall all of my software. I used mozbackup to backup firefox settings. I restored and it put back my bookmarks, and passwords fine, but my extensions ansd plugins were not reinstalled. Now I have reinstalled extensions several times. However, whenever I restart my computer they all become uninstalled again. I can open and close firefox without this hapening, however, restarting the computer is a different story.

I am running Firefox 3.6.13. I had a file corruption problem and had to reformat to the factory image and then reinstall all of my software. I used mozbackup to backup firefox settings. I restored and it put back my bookmarks, and passwords fine, but my extensions ansd plugins were not reinstalled. Now I have reinstalled extensions several times. However, whenever I restart my computer they all become uninstalled again. I can open and close firefox without this hapening, however, restarting the computer is a different story.

Chosen solution

Delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required.

See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the "Find Updates" button (in Firefox 4: right-click the extension -> "Find Updates") to do a compatibility check.

Skaityti atsakymą kartu su kontekstu 👍 3

All Replies (2)

more options

Chosen Solution

Delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required.

See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the "Find Updates" button (in Firefox 4: right-click the extension -> "Find Updates") to do a compatibility check.

more options

Thank you!

That seems to have taken care of the problem. I have rebooted my PC twice and the extensions I installed have stayed installed. YAY! It was driving me nuts.