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Roboform no longer works with Firefox 3.6.2 -- what do I have to do?

  • 2 replies
  • 22 have this problem
  • 11 views
  • Paskiausią atsakymą parašė Melissa_Barker

Laverne
Laverne
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I reinstalled Firefox 3.6.2 due to HDD crash when I lost all my software. My Roboform used to work just fine with Firefox before the crash. I already paid Roboform for my software but I do NOT have an account nor a password. What is going on!!??? HELP Laverne P.S. I also tried FF 3.6.10 and 3.6.9 -- same problem

I reinstalled Firefox 3.6.2 due to HDD crash when I lost all my software. My Roboform used to work just fine with Firefox before the crash. I already paid Roboform for my software but I do NOT have an account nor a password. What is going on!!??? HELP Laverne P.S. I also tried FF 3.6.10 and 3.6.9 -- same problem

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Please contact Roboform for support, especially since you are a paying customer.

Roboform seems to have at least two different programs available now and I suspect that you installed the wrong Firefox extension for the "paid" version of their software.
http://www.roboform.com/platforms/browsers/firefox

I think this extension - https://addons.mozilla.org/en-US/firefox/addon/750/ - is what goes with their "paid" service.

Melissa_Barker
Melissa_Barker
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The easiest way to contact support is just to send in a ticket: http://support.roboform.com/php/rtss/main/

I'm sure they will be able to help you get this solved.