Need to make sure cookies are not blocked and cross-site tracking in enabled
HI,
For many years I have used Firefox as my browser, and I have also used the Bank of America online banking service. Until yesterday, there were no problems with this pairing.
Yesterday, I was able to log on to my B of A account, but I ran into trouble when I attempted to go from their home page to their bill paying service. I was unable to continue and received this message:
"Why can't I access Bill Pay? You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms. *Block third party cookies. *Cookie tracking. *Cross-site tracking. Make sure cookies are not blocked and cross-site tracking in enabled. Follow any additional instructions in your browser once you have adjusted these settings."
I have been able to verify that a Firefox update was successfully installed on October 3, 2024 at 12:48:08 PM. The update numbers are 131.0 (20240923135042).
Because of the timing, I suspect that this latest update somehow impacted my Bank of America online account.
I do not know how to proceed to accomplish the required modifications that would enable me to continue using all of the features on my B of A account.
Can you help?
Mike
All Replies (3)
You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages like about blocked content.
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock,NoScript,DuckDuckGo PE,Disconnect,Ghostery,uBlock Origin,Malwarebytes), always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Development team identified the issue and we are working on a fix. It will be resolved as soon as possible with the next update.
In the meanwhile, setting ETP setting to Standard should resolve this issue. https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_adjust-your-global-enhanced-tracking-protection-settings
Thanks for submitting this!
We have just released an update - Firefox 131.0.3 that fixes this issue. Please make sure to update your Firefox. Thank you for reporting this and happy browsing!
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