Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Can't send only affects 1 address

  • 3 replies
  • 0 have this problem
  • 7 views
  • Paskiausią atsakymą parašė david

wercsx
wercsx
more options

I have 5 email addresses on my ISP account, 4 are fine. The other will not send reporting Authtication failure.

I have removed that address from Thunderbird & tried to add it again but the configuration fails.

I can send from the issue address using my ISP's web mail. I know the username & password are correct. It also works fine on my phone.

The problem seems to be Thunderbird.

> Mail provider & ISP = Virgin Media Norton 360 antivirus v. 22.23.10.10 Windows 11 Home v. 10.0.22631 Thunderbird SuperNova v. 115.4.3 (64-bit) >

I have 5 email addresses on my ISP account, 4 are fine. The other will not send reporting Authtication failure. I have removed that address from Thunderbird & tried to add it again but the configuration fails. I can send from the issue address using my ISP's web mail. I know the username & password are correct. It also works fine on my phone. The problem seems to be Thunderbird. > Mail provider & ISP = Virgin Media Norton 360 antivirus v. 22.23.10.10 Windows 11 Home v. 10.0.22631 Thunderbird SuperNova v. 115.4.3 (64-bit) >
Pridėtos ekrano nuotraukos

All Replies (3)

david
david
  • Top 10 Contributor
more options

The problem appears to be that you are using an incorrect password. Thunderbird is just a messenger and does not prevent access on its own. The virginmedia help site gives necessary information: https://www.virginmedia.com/help/broadband/manage-email-account

wercsx
wercsx Klausimą uždavęs asmuo
more options

Perhaps you missed the part where I said "I know the username & password are correct". Those same details log me in to my email account on Virgin webmail. __ Anyone else?

david
david
  • Top 10 Contributor
more options

No, I didn't miss that part. Many email providers require a different password when used on an email client. That is explained in the URL that I sent to you.