We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

A trash folder doesn't receive the trash so I can't retrieve email

  • 1 reply
  • 0 have this problem
  • 1 view
  • Paskiausią atsakymą parašė Toad-Hall

r.craig.hogan
r.craig.hogan
more options

I'm a Thunderbird subscriber. I have one trash folder that isn't receiving the deleted emails, so I can't retrieve one if I accidentally delete it. I tried creating a new account for the email address, but it didn't help.

I'm a Thunderbird subscriber. I have one trash folder that isn't receiving the deleted emails, so I can't retrieve one if I accidentally delete it. I tried creating a new account for the email address, but it didn't help.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Are you talking about a POP or IMAP mail account ?

If this is an IMAP account: Logon to webmail account via a browser, what is the name of the default folder in that webmail account that receives all deleted emails? Delete an email in the webmail account to see where it goes - you can always move it back. Does it currently contain any emails ? If yes, do not empty that folder.

You need to ensure you are actually using that server 'Trash' or 'Deleted Items' or whatever the server calls that folder. In 'Account Settings' >'Server Settings' for the account Select 'Move it to this folder' and choose the correct folder name which the server uses on the imap account'


Also : Do you compact folders on a regular basis ?