Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Junk folder is not emptied.

  • 4 replies
  • 1 has this problem
  • 15 views
  • Paskiausią atsakymą parašė Wim Kreuger

more options

I have Thunderbird installed, at the moment 78.14. I have two accounts active. In both accounts I have TB to delete mail form the Junk folder after one(1) day. It does in one of the two accounts and not in the other. Whatever I try, it won't work. Can anyone point me in the right direction to solve this? Regards,

Wim Kreuger

I have Thunderbird installed, at the moment 78.14. I have two accounts active. In both accounts I have TB to delete mail form the Junk folder after one(1) day. It does in one of the two accounts and not in the other. Whatever I try, it won't work. Can anyone point me in the right direction to solve this? Regards, Wim Kreuger

All Replies (4)

more options

Is the Junk folder managed by TB in both accounts, or is one managed by the mail provider? In TB, each account has its own Junk Settings. If it's a provider folder, you might not be able to adjust the emptying schedule, e.g. it's fixed at 30 days..

more options

No, since both are pop-accounts I don't see how the provider could manage anything.... in either account.

more options

Is the one-day retention set for each account?