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I am trying to switch my secondary and primary email.

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  • Paskiausią atsakymą parašė Wesley Branton

user2623632
user2623632
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I am trying to switch my secondary and primary email. When I go into my account and click on Secondary Email to add the secondary account, it says it already exists. However I am not able to switch the emails as the Change tab does not show up. So, I am at a standstill. Hope you can help, and thanks in advance.

I am trying to switch my secondary and primary email. When I go into my account and click on Secondary Email to add the secondary account, it says it already exists. However I am not able to switch the emails as the Change tab does not show up. So, I am at a standstill. Hope you can help, and thanks in advance.

All Replies (1)

Wesley Branton
Wesley Branton
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When you say that your secondary email address already exists, do you mean that it's showing up on the list currently or do you mean that you get that error message when you try to add it.

If you are getting that error when you try to add that email address as a secondary address, it means there's already a Firefox Account using that email address. You will need to close the account associated with that email address before you will be able to add it as a secondary email address to your account.

If the email appears on the list as a secondary email address, but you don't see the button to change it to the primary address, it's possible that you haven't completed the email verification yet. That needs to be completed before you can change that address to the primary on your account.

Hope this helps.