Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Since update youtube malfuntions? Constantly :(

  • 3 replies
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė cor-el

more options

youtube doesn't operate right anymore since latest firefox update. No control of play or pause. can't skip ahead. vid progress bar wont show sometimes. Cleared cach , worked at first then no more.

youtube doesn't operate right anymore since latest firefox update. No control of play or pause. can't skip ahead. vid progress bar wont show sometimes. Cleared cach , worked at first then no more.

All Replies (3)

more options

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

You have several YouTube add-ons. They have been causing issues of late.

more options

Note that the System Details list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file will only be present if you or other software has created this file and normally won't be present.

You can check its content with a text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can delete the user.js file if you didn't create this file yourself.


You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.